Order Insurance
Description
For $3, order insurance protects against:
- Package loss by carrier
- Porch/mailroom theft
- Products damaged in transit
- Wrong color/size/product
To file a claim, please email us at hello@shoprocknrags.com with your order number, the issue, and the product(s) affected. We will respond within one business day with a suggested resolution. If we still have the product(s) in stock, we will re-ship it. If not, we will issue you a full refund or store credit including the cost of shipping.
Shipping
USA
All domestic orders are shipped with UPS or USPS and multiple delivery methods are offered at checkout. USPS Priority Mail Express, UPS Next Day Air, and UPS Next Day Air Early are available for guaranteed overnight delivery if placed by 12:00pm CST Monday-Friday (excludes weekends and holidays). Please allow an additional 1-2 business days for processing and handling for orders placed with UPS Ground or USPS Priority Mail as your selected shipping option.
International
UPS Standard, UPS Worldwide Expedited, UPS Worldwide Saver, and DHL Express Worldwide are all available international shipping methods. UPS Standard may include additional customs/brokerage fees to complete delivery in some countries. All rates are calculated at checkout. Depending on the destination country and shipping method selected, some orders may require additional duties/taxes to complete delivery. These duties/taxes are the responsibility of the buyer to pay; any package that is returned to us due to a refusal by the receiver to pay duties/taxes will not be refunded.
For more information, please refer to our shipping policy here.
Returns
We accept returns within 30 days of item delivery provided that the item is unworn and in its original condition with all tags still attached. Excluded items include sale items, swimwear, intimates (bodysuits, swimsuits), underwear, earrings, and vintage pieces. For more information, please refer to our Returns and Exchanges policy here.
- ZZaylaRated 5 out of 5 stars4 minutes ago5 Stars
I mean it got to me safely and on time. But I never understood the idea of the insurance. Hopefully it makes my return process go smooth
- AAvaRated 5 out of 5 stars2 weeks ago5 Stars
I absolutely loved these tops they are so soft and comfy!! Thank you so much!
- MBMichelle B.Verified BuyerRated 5 out of 5 stars1 month agoLove this dress and great customer service
I ordered the pink dress first and it was not the same color as on the site so I ordered the white and it is super cute!! Great for summer!
- KLkat l.Verified BuyerRated 5 out of 5 stars1 month agoamazing!!
when i first bought it i was a bit worried because since im pretty short and petite i usually dont fit clothes easily. well this skirt fit perfectly!! i got the small it wasnt too short ot too long it was the perfect length. definitely recommending this product.
- MMaryRated 5 out of 5 stars3 months ago5 Stars
It was a birthday present for my granddaughter and she loved it !
