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Shipping Policy

USA

Carriers & Rates 

All domestic orders are shipped with UPS or USPS Priority Mail, and multiple UPS delivery methods are offered at checkout. Any orders that use the "FREESHIP50" code will be shipped as UPS Ground unless USPS Priority Mail is requested. USPS Priority Mail Express, UPS Next Day Air, and UPS Next Day Air Early are available for guaranteed overnight delivery if placed by 12:00pm CST Monday-Friday.

Dispatch Time

We strive to ship out all orders the same business day that are received before 12:00pm CST. Orders received after this time will be shipped out the next business day. Please be patient, as we occasionally may not be able to fulfill your order until the next business day even if placed by 12:00pm CST due to high order volume. 

Track Your Order

Once your order has been fulfilled and leaves our warehouse, you will be sent an email that contains tracking information. While we are not responsible for lost, damaged, or stolen packages, we will always do our best to help resolve the situation. Any additional questions or concerns about your order can be directed to hello@shoprocknrags.com. 

Free Shipping

While we do offer free shipping on orders greater than $50 using the code "FreeShip50", this discount code may not be combined with any other codes on the same order. If you forgot to apply the "FreeShip50" code at checkout on a qualified order, we will happily refund you the cost of shipping provided that you did not use another discount code. "FreeShip50" is only applicable to domestic orders on shipping charges of $12.50 or less.


Rest of World

Carriers & Rates

UPS Standard, UPS Worldwide Expedited, UPS Worldwide Saver, and DHL Express Worldwide are all available international shipping methods. UPS Standard may include additional customs/brokerage fees to complete delivery in some countries. All rates are calculated at checkout. Depending on the destination country and shipping method selected, some orders may require additional duties/taxes to complete delivery. These duties/taxes are the responsibility of the buyer to pay; any package that is returned to us due to a refusal by the receiver to pay duties/taxes will not be refunded. 

Dispatch Time

We strive to ship out all international orders the same business day that are received before 12:00pm CST. Orders received after this time will be shipped out the next business day. Please be patient, as we occasionally may not be able to fulfill your order until the next business day even if placed by 12:00pm CST due to high order volume. 

Track Your Order

Once your order has been fulfilled and leaves our warehouse, you will be sent an email that contains tracking information. While we are not responsible for lost, damaged, or stolen packages, we will always do our best to help resolve the situation. Any additional questions or concerns about your order can be directed to hello@shoprocknrags.com.