Shipping Policy
USA
Carriers & Rates
All domestic orders are shipped with UPS or USPS Priority Mail and multiple delivery methods are offered at checkout. Any orders that use the "FREESHIP100" code or "Free Holiday Shipping" at checkout will be shipped as UPS Ground, USPS First Class Package, or USPS Priority Mail. USPS Priority Mail Express, UPS Next Day Air, and UPS Next Day Air Early are available for guaranteed overnight delivery if placed by 12:00pm CST Monday-Friday.
Dispatch Time
We strive to ship out all orders the same business day that are received before 12:00pm CST. Orders received after this time will generally be shipped out the next business day. There may be a delay of 1-2 day business days before we can process orders placed with standard shipping, especially during times of peak volume. If you need your order in a timely matter, please select UPS Next Day Air or USPS Priority Mail Express at checkout.
Track Your Order
Once your order has been fulfilled and leaves our warehouse, you will be sent an email that contains tracking information. While we are not responsible for lost, damaged, or stolen packages, we will always do our best to help resolve the situation. Any additional questions or concerns about your order can be directed to hello@shoprocknrags.com.
Free Shipping
While we do offer free shipping on orders greater than $100 using the code "FreeShip100", this discount code may not be combined with any other codes on the same order. If you forgot to apply the "FreeShip100" code at checkout on a qualified order, we will happily refund you the cost of shipping provided that you did not use another discount code. "FreeShip100" is only applicable to domestic orders on shipping charges of $10 or less. During special promotions, we may include a free shipping option at checkout that can be used on top of other discount codes.
Rest of World
Carriers & Rates
UPS Standard, UPS Worldwide Expedited, UPS Worldwide Saver, and DHL Express Worldwide are all available international shipping methods. UPS Standard may include additional customs/brokerage fees to complete delivery in some countries. All rates are calculated at checkout. Depending on the destination country and shipping method selected, some orders may require additional duties/taxes to complete delivery. These duties/taxes are the responsibility of the buyer to pay; any package that is returned to us due to a refusal by the receiver to pay duties/taxes will not be refunded.
Dispatch Time
We strive to ship out all orders the same business day that are received before 12:00pm CST. Orders received after this time will generally be shipped out the next business day. There may be a delay of 1-2 day business days before we can process orders placed with standard shipping, especially during times of peak volume. If you need your order in a timely matter, please select UPS Next Day Air or USPS Priority Mail Express at checkout.
Track Your Order
Once your order has been fulfilled and leaves our warehouse, you will be sent an email that contains tracking information. While we are not responsible for lost, damaged, or stolen packages, we will always do our best to help resolve the situation. Any additional questions or concerns about your order can be directed to hello@shoprocknrags.com.